Their business issue:

• The need to recruit high-end skills outside of their core industry sector to support new international centres

• A lack of clarity around the unit's identity, internally and in the market

What we did:

• Conducted a research exercise amongst employees, management, external clients and partners to understand the scope of the challenge

• Produced a summary report and change recommendations

• Programme managed the ensuing work streams within the client organisation

What has been the benefit?

• An external, ‘non-political’ but professional evaluation of the issues

• An action-oriented, phased, managed and measurable approach to drive change